| Home | Free Articles for Your Site | Submit an Article | Advertise | Link to Us | Search | Contact Us |
This site is an archive of old articles

    SEARCH ARTICLES
    Custom Search


vertical line

Article Surfing Archive



When Customers Are Not Anymore Right - Articles Surfing

Every business person knows that dealing with customers is never easy. Along the course of the business, you will always encounter the kind that can never be pleased. That no matter how good the service you are giving, these customers will always find something unsatisfactory.

Although it is a fact that customers are always right, you do have to distinguish between when to give in and when not to. Always surrendering to what your customers want is not good for your business. You have to draw the line.

You will do better business when you know how to stand your ground on some important decisions and issues. Also, trying to save the customers from themselves will show how you are looking after their welfare. At the same time, you are showing how professional you are while saving your business and reputation.

You will also develop a better and lasting relationship with your customers once you show them that you are not after your own gain but for their own good.

Take note of all your customers. Do they play a significant role in your business? Are they the ones that you know your business cannot do without?

Or are they the ones who are merely wasting all your time and resources? Does all your hard work pay off in the end?

These are the questions who should ask yourself before retaining or dumping some of your customers. But then you can always turn your worst customers to the best kind you will ever have. How? By disciplining them in the most subtle yet strict way.

For example, for those who are constantly in need of your services but are not really paying that well. Try to put them on a cash first basis. When they want their printing job done, they should shed some payment first. This will prevent you from chasing down checks once your services are finished.

When they still do not succumb to this, then that is the time for you to suggest they take their printing projects somewhere else. It will not be a major loss to you since you are probably losing more when you are supposed to be gaining.

Besides, you have given them every opportunity and understanding you can even muster. In time, when they go to you again for their printing needs, be the professional that you are and give them another chance.

Who knows? They may have turned over a new leaf.

Submitted by:

Florie Lyn Masarate

Florie Lyn Masarate got the flair for reading and writing when she got her first subscription of the school newsletter in kindergarten. She had her first article published on that same newsletter in the third grade. For comments and inquiries about the article visit http://www.uprinting.com



        RELATED SITES






https://articlesurfing.org/business/when_customers_are_not_anymore_right.html

Copyright © 1995 - Photius Coutsoukis (All Rights Reserved).










ARTICLE CATEGORIES

Aging
Arts and Crafts
Auto and Trucks
Automotive
Business
Business and Finance
Cancer Survival
Career
Classifieds
Computers and Internet
Computers and Technology
Cooking
Culture
Education
Education #2
Entertainment
Etiquette
Family
Finances
Food and Drink
Food and Drink B
Gadgets and Gizmos
Gardening
Health
Hobbies
Home Improvement
Home Management
Humor
Internet
Jobs
Kids and Teens
Learning Languages
Leadership
Legal
Legal B
Marketing
Marketing B
Medical Business
Medicines and Remedies
Music and Movies
Online Business
Opinions
Parenting
Parenting B
Pets
Pets and Animals
Poetry
Politics
Politics and Government
Real Estate
Recreation
Recreation and Sports
Science
Self Help
Self Improvement
Short Stories
Site Promotion
Society
Sports
Travel and Leisure
Travel Part B
Web Development
Wellness, Fitness and Diet
World Affairs
Writing
Writing B