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Five Secrets To Gaining Credibility With Your Team For Outstanding Results - Articles Surfing
Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following:
* Only 51 percent of all workers trust their organizations to tell the truth in employee communications
Organizations then wonder why worker productivity decreases, employee loyalty is at an all time low, and human resource situations increase. Your employees see everyday, at least in their eyes, the following:
* Record profits, yet massive layoffs
No wonder there is tension in the workplace. When I work with organizations, the following three concerns are the ones usually express:
*My supervisor, manager, etc., doesn*t know how to communicate with me.*
Because of these concerns, there is a divide, professionally, emotionally, mentally, and physically between the employees and their supervisor/manager, etc., which leads to lost productivity.
The following are five secrets that will increase your credibility with employees and produce outstanding results for your organization:
1. Be Honest
2. Be Consistent
Also, be consistent with the way you communicate your moods. Remember, if you project a professional manner, no matter the situation, your employees will emulate your behavior.
3. Communicate Bad News ASAP
*Management asked me to keep it secret.*
Well, guess what:
Will some of them be unhappy in the short run? Some employees may not be happy; however, they will respect you as a manager that respects them and keeps them informed of all news, good or bad.
4. Give and Receive Constant Feedback
Remember, your employees are always doing something well. Make sure you come from a positive position of improvement when giving feedback. Let your employees know that you appreciate their efforts and the difference they make each day.
Also make it *safe* for employees to give you feedback. Let them know that no one is perfect (I know we think we are) and that you value their feedback to make the work environment a *win-win* situation for all involved. Teach your employees how to give feedback, both positive and constructive. Remember, as a leader, you are constantly developing your employees for the next level.
5. Ask for Employee Solutions
Make asking for solutions from your employees an ongoing process. Whether during staff meetings, one-on-one sessions, etc., make it safe for employees to develop their own solutions. If given the opportunity, your employees will come up with solutions that are innovative, proactive, and in some cases better than any solution we can ever develop.
To motivate your employees to create solutions, you must do the following:
* Give them credit for the solutions
Very importantly, if employees share a solution with you, please, please, please, give them feedback ASAP. You will lose employee credibility if they think you don*t care or are taking credit for their ideas.
Apply these techniques now and you will gain credibility and increase productivity with your employees while developing a high performance environment that achieves outstanding results.
Source: Towers Perrin, Enhancing Corporate Credibility-Is It Time to Take the *Spin* Out of Employee Communication? January, 2004
Copyright © 1995 - Photius Coutsoukis (All Rights Reserved).
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