| Home | Free Articles for Your Site | Submit an Article | Advertise | Link to Us | Search | Contact Us |
This site is an archive of old articles

    SEARCH ARTICLES
    Custom Search


vertical line

Article Surfing Archive



IT Support: Areas Of Responsibility With Your Clients - Articles Surfing

Many different responsibilities are included in providing IT support to your clients. In this article, you'll learn which areas need to be a part of your comprehensive services.

Coordinating Telecommunications Solutions

With sweet spot clients, you'll probably end up coordinating your IT support with the local telephone company, whether it's a CLEC (competitive local exchange carrier) or ILEC (incumbent local exchange carrier), to get a leased line. You'll research what kinds of connections are needed and even basic dial-up networking recommendations. Most IT support departments also end up coordinating tech support with ISPs for Internet access.

Testing, 1, 2, 3

Inevitably, your firm is going to get involved in vertical industry-niched applications, whether you bring the vertical applications in, or your clients ask you to test the application out before they make a major IT investment. Your client will want your IT support firm to evaluate how the vertical application fits into their network.

Training the Guru or the Masses

Like it or not, your firm will get involved in training. Sometimes that training may be more formal end-user training where you take small groups aside and show the users a new application. Other times the training may be more informal with the internal guru-the one that everyone comes to with questions. By training the *guru*, the guru will be able to *train* others on the more routine matters (such as how to recover a lost toolbar or taskbar).

Count on the Inevitable Disaster

Your firm will also need to get involved in disaster recovery planning, checking out the data backup system, the antivirus software, the power protection and the security. Also don't forget proactive maintenance.

The Bottom Line about IT support

Your biggest value to your customers is in your problem solving and the strategic planning. You must be able to take everything clients have that's IT-related, put it down on paper, get it organized, figure out what needs to be done immediately and what can wait, how the immediate IT needs fit into the budget and other needs of the business.

Submitted by:

Joshua Feinberg

Joshua Feinberg gets small business computer consulting firms steady high-paying clients. Get free access now to 1 hour of Joshua's field-tested proven Small Business Computer Consulting secrets at http://www.SmallBusinessComputerConsulting.com/blog/



        RELATED SITES






https://articlesurfing.org/business/it_support_areas_of_responsibility_with_your_clients.html

Copyright © 1995 - Photius Coutsoukis (All Rights Reserved).










ARTICLE CATEGORIES

Aging
Arts and Crafts
Auto and Trucks
Automotive
Business
Business and Finance
Cancer Survival
Career
Classifieds
Computers and Internet
Computers and Technology
Cooking
Culture
Education
Education #2
Entertainment
Etiquette
Family
Finances
Food and Drink
Food and Drink B
Gadgets and Gizmos
Gardening
Health
Hobbies
Home Improvement
Home Management
Humor
Internet
Jobs
Kids and Teens
Learning Languages
Leadership
Legal
Legal B
Marketing
Marketing B
Medical Business
Medicines and Remedies
Music and Movies
Online Business
Opinions
Parenting
Parenting B
Pets
Pets and Animals
Poetry
Politics
Politics and Government
Real Estate
Recreation
Recreation and Sports
Science
Self Help
Self Improvement
Short Stories
Site Promotion
Society
Sports
Travel and Leisure
Travel Part B
Web Development
Wellness, Fitness and Diet
World Affairs
Writing
Writing B