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How an Online Scheduler Can Work For Your Medical Practice - Articles Surfing
As a doctor, your patients are your bread and butter. You care for them, do your best to help them anyway you can, and you even console family members when the prognosis is grim. That's why keeping your medical records up to date and being able to schedule your patient's appointments when it is convenient for them is paramount to the success of your practice. With computer technology being as advanced as it is, you can help your patients more by offering them an online scheduler.
Online appointment schedulers are the newest thing among health care professionals. Almost everyone has the Internet or has a way to access it, as many older patients may not be so technologically inclined. Patients who need to reschedule appointments or know they are due for their yearly check-up can log onto your practice's website and schedule their appointment by themselves. This allows them to see what is open and the online scheduler will let them schedule the most convenient appointment to fit into their busy schedule.
This also frees up your staff from having to stop their daily tasks to answer the phone simply to deal with scheduling issues. It helps your staff be more efficient and allows them to deal with the patients in your office one on one in a professional manner without having to be interrupted at inopportune times. It also allows your receptionist to control the daily patient load better as most online schedulers can be tied into online medical records. If your office does not use online medical record histories, your receptionist will still be able to prepare for the next few days by pulling the hard copy records in advance.
Online schedulers come with the ability to print hard copy patient appointments so that your staff can have a record of the day's activities even if your computer system should happen to fail for one reason or another. If your office does appointment reminder calls, the staff member in charge will have the list of patient's right in front of them, making their job easier. Some online schedulers can send out appointment reminder e-mails to patients who provide you with that information.
Your patient's time is as valuable as yours. They do not want to have to sit on hold while they wait for a live person to answer the phone or call them back, especially if all they need to do is schedule, cancel, and reschedule their appointment. This is especially handy if something should happen after hours that cause them to have to cancel their appointment. An online scheduler can be accessed twenty-four hours a day, seven days a week, giving your patients a truly self-service aspect of your practice.
Medical staff can log into the online scheduler at the beginning of the work day and download the schedule, seeing immediately if any changes have been made. Allowing your patients to reschedule their appointment also keeps your staff from issuing missed appointment letters or a bill for canceling appointments without sufficient warning. All and all, an online appointment scheduler can help your medical practice decrease your annual overhead, saving your time and money, and saving your staff aggravation.
Copyright © 1995 - Photius Coutsoukis (All Rights Reserved).
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