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Overview:

The stiff competitive landscape of Property and Casualty insurance companies has led them to deeply analyze their existing data they can transform into meaningful information. The information can turn into knowledge and knowledge into actionable plans. P&C carriers realize that this data which is lying in diverse systems throughout their enterprise can play an important role in the entire insurance value chain.

Unlike other industries that produces new finished products, the raw material and finished product for insurance companies are one and the same * information. A printed insurance policy is merely a representation of a pure information transaction * even though with major financial implications. Because the industry is completely information based, and information has historically been recorded on paper, terminology like *holding paper* or *writing policies* is still common today.

A large number of P&C carriers are ignorant of the enterprise-wide management of all the content received from clients, agents, and suppliers*whether by paper, fax, email, telephone, audio, video or the Internet. Even if the company has determined how to manage the information on their disparate legacy systems, much of the processing of this information is subject to manual intervention and interpretation. Delays in processing can increase the likelihood of litigation, decrease the opportunity to settle and cause an increase in waiting costs such as the storage and loss of control of a repair facility.

The objective of the whitepaper is to address the top challenges insurance companies face today and how a document centric business process management solution can streamline the existing process followed by the insurance companies.

Challenges:

P&C Insurance companies are realizing that the data captured in documents can play an important role in the entire insurance value chain. The data along with documents needs to be moved from different business systems to a Document Management System for easy storage, indexing and retrieval process. The task can be difficult because the data is embedded in a assortment of heterogeneous forms and exists in numerous formats. A data quality regimen that helps guarantee the quality of data as it passes through all the components of data validation is critical.

In order for insurance carriers to get the status of what is in their documents sets and determine whether these sets really display the characteristics that should be included, a process termed as data profiling must be employed. Data profiling is an analytic process that has the sole objective of sifting through data for the purpose of developing a thorough understanding of the content, structure and quality of data.

Poor quality of data adversely affects the business operations. It can impede the internal business processes that occur within an organization and the external process that take place between business and its customers. Taking a closer look at what constitutes data quality, it can be defined as the process of standardizing, correcting and verifying the data.

FineDocs Solution

Insurance companies obligation to policyholders not only includes providing the best possible coverage and service but also running its business efficiently to keep operating costs low and favorable impact rates. FineDocs Enterprise Document Management software provides capabilities such as document imaging, archiving, indexing along with automated business process flow engine, which improves productivity, customer service, disaster recovery and process integrity while holding the line on operational and manpower costs.

In the past, a policy holder would call an agent about a policy or invoice, but they wouldn*t have the file. They would have to search for that particular file by either keeping the customer on hold or had to call back the customer to answer queries doubling the cost of doing business.

Companies have realized the fact that having stacks of papers and retrieving files is a cumbersome process. They also recognize that Document Management in collaboration with a business process rules engine would improve customer services.

Comprehensive: FineDocs features document scanning, document archiving, indexing, storage, annotate, email, along with a business process management engine. The state of art technology combines elements of workflow, business rules, enterprise application integration and document management to improve the efficiency of such insurance processes such as customer service and claims processing.

Collaborative: BPM along with DMS solution can potentially give insurers the ability to orchestrate and monitor every level of human interaction with the core systems. FineDocs understands the unique needs of the insurance services industry and how they can better succeed with efficient process execution. FineDocs proven, enterprise-level business process management platform is the foundation that enables companies to design and deploy processes that increase output and manage resources in an effective manner.

Process Orientation: Insurance companies would like to see all the resources human and material are properly controlled, coordinated and effectively utilized. They need to constantly review business processes and reinvent strategies to lower loss ratio. Investing in FineDocs would enable them to be flexible to adapt to changing business requirements. They would be able to realign processes quickly to take advantage of opportunities that come about with changes in market conditions. By automating business processes the P&C carriers can automate the activities related to different processes which will save a lot of time that is otherwise spent on manually initiating tasks that constitute a process, communicating the required policy information, collecting meaningful data and compiling useful reports. In addition, the automated processes will record all related activities, providing organizations with the ability to track and audit processes.

Robust Architecture: The FineDocs solution leverages Skelta BPM.Net Architecture to manage the most demanding content challenges, the most complex business processes and integration of existing systems within property and casualty insurance companies. It provides dynamic reports with historical and real-time data to monitor and analyze processes. the FineDocs solution integrates Skelta Business Activity Monitoring (BAM) and provides an insight how IT events at workflow engine level will affect progress of high-level business transactions.

Deployment Free: Pyramid understands that insurance companies are not technically savvy and thus has made FineDocs solution deployment free. Users can simply login to the FineDocs server, hosted within or outside the organization and start working on the software over a secured protocol.

User Friendly: Easy interface to Microsoft technology such as office and outlook makes it easier for the business users as they do not need to learn any rocket science technology.

Visit FineDocs at http://www.finedocs.com