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You need to understand this new professional: the Chief Information Officer CIO. The Chief Information Officer CIO has to be up on all new technology trends, understanding the credibility of emerging technologies for their Information Tecnology IT landscape and to directly help the company's CEO to grow the company.

We do know this: CIOs and CFOs who seek collaboration and learn how to practice it will soon see the benefits. Today would be a good day to start.

Recruit good people, it makes an enormous difference. You do not want Information Tecnology IT people who only 'throw Information Tecnology IT over the wall' or are system builders who let business find the value of Information Tecnology IT.

In a major retail bank, Information Technology IT took the lead in developing and implementing frameworks for business collaboration*financial and operating models and legal frameworks. Operating areas are now more aggressively pursuing joint business opportunities in CRM, integrated product development, transaction processing, and other areas.

Now, agents can look up the status of specific customers online, make payments, change policies, get a quote on a new policy and turn that quote into an application. They also can order supplies and get copies of a variety of documents.

With Chief Information Officer CIO and finance working together, we identify the tough questions that have to be answered up front and assemble better business cases to be sure that initiatives being considered will produce returns for the business as a whole.

The 'Tech-Head': The Chief Information Officer CIO is the responsible for ensuring the purchasing, integration and smooth running of all applications, servers, hardware, software and storage within the organisation.

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